As redtrunk is a busy guy, the best way to get help is through Customer Service through the game.
You guys need to stop saying this. Your in game support is an absolute joke. You can't recommend a course of action knowing full well that it is almost completely ineffective. If you want people to start using the in game tickets you need to answer them in a timely manor and actual solve issues.
He has to be aware of their ineffectiveness. Thinking he was our new moderator before redtruck ever posted I sent him a message about an issue I have now had for over two weeks with in game support with no resolution. Still not resolved.....
And I said your ticket was still active with CS still working on it with you.
The point is, Redtrunk technically isn't customer support, he actually has a different role, but was taking on the role until they get their own Community Manager, who I also beleive will also address customer support issues.
So, yes, you can try Redtrunk and maybe if he gets around to it when he's not busy with his other role he might be able to help.
However it all comes back to Customer Service being the appropriate course of action for account specific issues.
Is it as fast as you or we want it to be? No. Unfortunately, it is the way it is for now. Our Customer Service team works as fast as they can to address all issues. Now, you also may not like their answer, but again, it may be the only answer they can give.