I'm having the lockout issue since yesterday as well. I'm not hacking/cheating. I've spent some money on the game, but nothing crazy. I'm not doing anything exceptional on it, so I'm not sure why or how it has been flagged, but looks like maybe a larger glitch affecting many?
Team name is BadNewsBears44. I mainly use an iPhone 6 Plus. The app loads to 99 or 100% then crashes. I tried to log in from a different device. The app worked on my ipad, but once I signed in with my email, it crashed there too.
By signing in on ipad, I was signed out on phone. Once signed out, the app loaded fine on my iphone. But, once I signed in, it immediately crashed once again.
I play the game with my son (we have a club together). Neither of us care much about ranks, or gold etc... Just have fun together.
I emailed customer care for Glu, but have only received a response saying email was rec'd. Haven't heard anything back of substance.
Is there anything to do to help?