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can't log on from my facebook account

yubosunyubosun Member Rookie
Hello, today I was not able to log on using my facebook account. My player ID is YUBOSUN and I am the assistant manager of club FASTBALL1. Each time I tried logging on, the loading stops at 85% and freezes all the time. I opened a new account linked to my google account and issued quite a few tickets and I have not heard back from them yet. I googled the issue and tried to uninstall the game and reinstalled it a couple of times, meanwhile I logged off my facebook account and logged back in on my mobile, it still remains forzen at 85% of loading. Any suggestions on how to solve the issue? I happened to get two prime players yesterday using the gold I owned and was really looking to put up good points this weekend, but this has prevented me from getting into my tram. So frustrated!
Posted

Comments

  • StargellStarsStargellStars Member Rookie
    I'm also having a similar issue trying to login on my iPhone.  In the same club as Yubosun as a matter of fact. Oddly enough I was able to access an alternate team on my android device. Please advise on a solution to this issue.  Thanks!
    Posted
  • yubosunyubosun Member Rookie
    I'm also having a similar issue trying to login on my iPhone.  In the same club as Yubosun as a matter of fact. Oddly enough I was able to access an alternate team on my android device. Please advise on a solution to this issue.  Thanks!
    looks like our whole club has been blocked from this game. I used my new account trying to contact Chuck, Norcal and Areyoumad, they did not respond so far. I am assuming they are having the same issues. We are not a team of cheating apparently, don't know what happened. Or is it because they were trying to help us bring Chuck back as a leader but somehow made some stupid mistakes so none of us could play today?
    Posted
  • StargellStarsStargellStars Member Rookie
    Yubosun, what type of device you using?  Like I said, I have another account on my android tablet and no issues.  Not going to be happy if we find that this is restricted to our club....
    Posted
  • yubosunyubosun Member Rookie
    Yubosun, what type of device you using?  Like I said, I have another account on my android tablet and no issues.  Not going to be happy if we find that this is restricted to our club....
    I have been using android device. So you cannot log on from android tablet using StargellStars in our club right? I have to uninstall the game, reinstall it and log on using my google account which is a brand new one and I am fine, I could do anything, such as joining clubs playing homer derby etc. So I think it is not about the devices but block of the whole club
    Posted
  • StargellStarsStargellStars Member Rookie
    Ok.  Definitely a club issue then.  Have you reached out to glu through your other account regarding this issue?  Highly doubt we will get any help at this point with it being a holiday weekend.
    Posted
  • yubosunyubosun Member Rookie
    Ok.  Definitely a club issue then.  Have you reached out to glu through your other account regarding this issue?  Highly doubt we will get any help at this point with it being a holiday weekend.
    I did, I have issued tons of tickets to them using my new account, but have not heard from them yet. Unfortunately, I planned to purchase position player drafts over the weekend and now seems to be impossible.
    Posted
  • yubosunyubosun Member Rookie
    Ok.  Definitely a club issue then.  Have you reached out to glu through your other account regarding this issue?  Highly doubt we will get any help at this point with it being a holiday weekend.
    btw, I still can receive turn to play notifications from the opponents that I am playing using yubosun so I am assuming my account is not jailed
    Posted
  • StargellStarsStargellStars Member Rookie
    Yep.  I've been hoarding gold to get my first 5 star position player and I posey is one of tier rewards for gold spent (I need a C upgrade bad).  Marte is a tier reward too and I've been wanting him bad too.  Disappointing :/
    Posted
  • yubosunyubosun Member Rookie
    i still cant log on using YUBOSUN, dont know what to do...
    Posted
  • StargellStarsStargellStars Member Rookie
    No luck here either.  I tried deleting and reinstalling the app.  The app loaded as a new user.  I guess I never registered my team to an email account and I don't use Facebook so I can't access my team.  I sent an email to customer support explaining what is going on with both of us.  Will see if I hear back.
    Posted
  • StargellStarsStargellStars Member Rookie
    Yubosun, do you know if the rest of the club is having the same issue?  The problem is definitely has something to do with our club
    Posted
  • yubosunyubosun Member Rookie
    Yubosun, do you know if the rest of the club is having the same issue?  The problem is definitely has something to do with our club

    like i said, i created new account linked with my google, and my new username is yubosun1. And I opened a couple of games against Chuck007, Norcalbraves and Areyoumad, and I stated my issue to them. Unfortunately, noneof them played the game or responded to me. So looks like, they are having similar issues right now. 
    Posted
  • StargellStarsStargellStars Member Rookie
    Yubosun, any luck getting back into your account?  I received a response.  They are going to see if a programmer can recover my account since I never attached it to Facebook or email.  I did not receive an answer regarding why this has happened to our club members.  I'm insisting on an answer...
    Posted
  • yubosunyubosun Member Rookie
    Yubosun, any luck getting back into your account?  I received a response.  They are going to see if a programmer can recover my account since I never attached it to Facebook or email.  I did not receive an answer regarding why this has happened to our club members.  I'm insisting on an answer...
    just let me know if u have a new account, we could definitely add you back to the club
    Posted
  • icehammersicehammers Member Roster
    I had the same issue with my account.  How do you contact blue leopard I lost two teams in the last day in the 2017 version. Exactly the same same thing. I would like to get the issue resolved also. 
    Posted
  • icehammersicehammers Member Roster
    How do you contact someone to this issue resolved?
    Posted
  • ewueagsewueags Member Roster
    I just started having this problem about 15 minutes ago. Frustrating! Appears only option is glu customer service with will take 4-5 days to respond.
    Posted
  • icehammersicehammers Member Roster
    You have to reset your phone to factory settings. 
    Posted
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